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Management Consulting
By integrating our expertise with our resources, tools and operational capabilities we are developing solutions that exceed our clients' needs. Our Management Consulting Service line represents broad functional areas that address our client's key challenges:
E-Government Strategy
Business Strategy
Business Transformation
Client Relationship Management
E-Government Strategy
With UpsideWave's assistance, you will have a clear direction for delivering results. UpsideWave can help you define:
an assessment of your e-government readiness;
a clear understanding of vision, strategic purpose, and goals;
a map of the prioritized opportunities, resources (financial and technical) and the timing required; and,
a practical and achievable program to meet the needs and long-term goals of your organization.
At UpsideWave, our services can help you navigate through the world of e-government. We are extensively involved in and fully understand the Government of Canada's Government On-Line (GOL) initiative and we are one of the preferred vendors on the GOL Supply Arrangement procurement vehicle. UpsideWave will work with you to explore new thinking and innovative approaches. We will help you recognize opportunities, evaluate your options and define specific solutions that will position you for success and help you attain measurable results. We will also assist you in identifying opportunities and threats, help you understand the impact of the Web on your services and define solutions that address the full range of e-government issues.
UpsideWave uses a three-phased methodology to help you answer your questions related to your e-strategies. These are to research, define, and implement. This approach will lead you through the development of a broad vision to a detailed map. It is designed to explore new thinking and help you create innovative approaches. UpsideWave will conduct educational awareness sessions, a fixed number of interviews, facilitated workshops, and surveys. It can be customized to meet your unique requirements.
Business Strategy
The Web is changing the way businesses operate, both within organizations and with their clients. The (GOL) initiative is helping the Federal government realize its potential with on-line service delivery. UpsideWave Inc. can also help to bring your electronic service delivery needs to fruition. Developing an e-business strategy that extends the reach of your organization to your employees, suppliers, business partners and customers, with our e-business services. Our experts help you gain a strategic overview of your e-business options and support you during the full delivery cycle so you can derive maximum business value from Internet solutions. We will assist you in the strategic planning, design, development and deployment of either business-to-business or consumer-to-business Internet commerce solutions, as well as transactional Web site hosting.
We believe that the development of an e-business solution involves gaining a holistic and in-depth understanding of your business strategy and process. Rethinking business models and processes, maximizing the business potential of Web technologies, and harnessing the energy and creativity of people achieve this transformation. We work with key members of your organization's executive team to identify the issues related to your business and collaboratively develop or refine strategies and business models to reach viable solutions. The foundation of any successful e-business initiative is based upon a sound strategy. A strategic engagement will identify or refine the e-business vision, develop an understanding of the key business processes and corporate goals, review business models, and develop a sustainable and profitable e-business model, assess competitive risks (current and future), create an e-business implementation plan that outlines the direction, steps and milestones of an strategy and identify high-value initiatives.
Business Transformation
Our team of highly qualified Business Analysts will work with you to translate your business goals into high-level business processes, workflows, and functions. Using scenarios, storyboards, use cases, diagrams, and other tools, UpsideWave Inc. ensures that requirements are captured and prioritised through a series of surveys, interviews and workshops, which can include a mix of your key personnel, customers and suppliers, drives out these strategic elements. We also work with members of our technical services team to identify any issues relating to gaps in technology/skill sets and with our creative team to assess branding and user experience targets. The result is a comprehensive strategy that clearly defines a plan to establish or improve your e-business initiatives. A phased approach to projects is taken, so that work is done in parallel where possible, risks are minimized, and all delivery milestones are met.
We document your business processes and rules, as well as the detailed functional and technical requirements needed for designing and building solutions, or customizing packages to your specifications. Strategists work closely with the technical team to marry your business goals with your client's expectations to create a positive, client-centric user experience.
We provide you with a "roadmap" for design, development, and deployment that eliminates non-strategic steps, prevents "scope creep," and enables rapid delivery of the solution on time and on budget.
Client Relationship Management
In the ever-changing, ever-evolving world of e-business and e-government, the leaders of the future will be those companies who are in tune with their clients and make the best use of their client knowledge today. We believe an organization has to align their corporate culture and practices with that of their defined client needs and expectations in a way that makes sense to the client.
UpsideWave will assist you in developing and maintaining closer relationships with your clients, with our Client Relationship Management (CRM) Services. The vision of creating superior client relationships is now attainable via a rapidly maturing suite of CRM solutions that can integrate front-office sales management, marketing, and client care. We can help you achieve a quantum leap in business value through the seamless integration of CRM solutions across service delivery channels and lines of business. Our offering encompasses CRM strategy development, enterprise and process design, as well as technology infrastructure implementation and application integration. Executives are struggling with the sheer number of single-point solutions that have created islands of automation within their enterprise. The challenge now is to take established corporate assets, many of which are housed in legacy systems, and integrate them into an e-business strategy to make the company more accessible to clients, connect supply-and-demand chains, and streamline business processes.
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